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Behavioral health FAQ




How are services provided?

Physical health care

  • Capital area (Cumberland, Dauphin, Lancaster, Lebanon, and Perry Counties): The Pennsylvania Department of Public Welfare, through the HealthChoices program, contracts with several managed care health plans who provide physical health care to those who are eligible for Medical Assistance. These plans include AmeriHealth Caritas, and Gateway Health Plan., and other health plans.
  • NorthCentral region (Bedford and Fulton Counties): The Pennsylvania Department of Public Welfare, through the HealthChoices program, contracts with several managed care health plans who provide physical health care to those who are eligible for Medical Assistance. These plans include:
    • Bedford county: UPMC Health Plan
    • Franklin and Somerset: Gateway Health Plan, and Unison MedPlus

Behavioral health care

PerformCare is a behavioral health managed care organization. In the Capital and North Central Regions, Perform Care is the Managed Care Organizations (MCO) responsible for managing mental health and substance use services.



How do I get services?

Members get services if they are enrolled in HealthChoices. You can get these services by:

  • Going to any provider in PerformCare's network and asking for services
  • Contacting the Crisis Intervention in your county
  • Geting help through your county's mental health, intellectual disabilities, or substance use program
  • Calling PerformCare directly and asking for behavioral health services

If you have problems getting the services that you need, view our member contact information and call us. Our member services staff is available 24 hours a day, 7 days a week, and 365 days a year.



Who do I talk to in order to get services?

PerformCare has a large Provider Network that provides services to HealthChoices members. This network contains many different behavioral health care people and places where members can get the behavioral health services that are included in their plan benefits.

Our members can call us with any questions they have. Or, for more general information on the HealthChoices program, they can visit the state website.



I am an MA recipient. How do I enroll in HealthChoices?

HealthChoices has an enrollment assistance program, selected by the Department of Public Welfare. This program has enrollment specialists who help MA recipients select a PH-MCO (Physical Health Managed Care Organization). They can also help with access to the BH-MCO and mental health services.

If you are eligible for MA assistance, contact an enrollment specialist to help you enroll in a managed care program:

  •  Capital Area and NorthCentral Region: Enrollment Services: 1-800-440-3989 or TTY 1-800-618-4225.

You can also visit www.enrolllnow.net to learn about enrolling in a HealthChoices plan.