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Claims and Billing

For complete claims instructions, view the Claims and Claims Disputes chapter in our Provider Manual (PDF).

For prompt payment of the services that our HealthChoices Providers have given to Members, follow these instructions. You can also view our paper claims submission FAQ.

Electronic claims submission

All electronic claims must be submitted to PerformCare as Health Insurance Portability and Accountability Act (HIPAA)-compliant 837 transactions through our clearinghouse, Change Healthcare (previously Emdeon). There are two methods to do so:

  • Submission to Change Healthcare via a Provider’s contracted clearinghouse or the Provider establishing a direct relationship with Change Healthcare.
  • Submission to Change Healthcare via its Emdeon Provider WebConnect product. Access to Emdeon Provider WebConnect is provided through the PerformCare NaviNet® Plan Central page under Claims Submission. Emdeon Provider WebConnect offers both an 837 file upload and individual claim entry option. Learn more about NaviNet®.

Emdeon contact information

Paper claims submission

  • Contact the claims help desk if you need assistance with your paper claims submission.
    • Claims help desk hours: 8 a.m. to 4:30 p.m., Monday – Friday.
  • Claims help desk phone: 1-888-700-7370, option 1.
  • For information about the CMS 1500 and UB 04 forms, visit or

Paper billing address

Submit all paper claims for in-network and out-of-network services to:

PA HealthChoices
P.O. Box 7308
London, KY 40742

Administrative appeals

Submit all administrative appeal requests for in-network and out-of-network services to:

P.O. Box 7301
London, KY 40742