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PerformCare Presentations

PerformCare offers the following pre-recorded audio presentations to all of our network Providers. These presentations are intended to illustrate a variety of behavioral health topics and to simplify and explain PerformCare's processes and requirements.

Training topics:


Compliance and special investigation unit

Fraud, Waste and Abuse Training Overview

Presented live March 2015 | PowerPoint only
PerformCare's latest PowerPoint presentation about fraud, waste and abuse in health care. (More info) (Less info)

This training covers:

  • What is fraud and abuse?
  • What are the different types?
  • How to detect fraud and abuse
  • Laws, sanctions and penalties for violations
If you have questions about this training, email Keven Cable who will forward your query to PerformCare's Compliance Officer.


Provider profiling

Provider Profiling Training

Recorded November 2016 |18:57 minutes
Learn about the Provider profiling reports that PerformCare will use. (More info) (Less info)

This training covers:

  • The purpose of Provider profiling.
  • Improvements made to Provider profiling.
  • Provider profiling reports to be distributed.
  • The distribution review of Provider profiling reports.
  • Plans for Provider profiling.

Behavioral Health Rehabilitation Services (BHRS) Provider Profiling Report Presentation

Recorded January 2017 | 12:16 minutes
Learn about the Behavioral Health Rehabilitation Services Provider Profiling Report. (More info) (Less info)

This training covers:

  • The purpose of Provider Profiling.
  • A review of improvements made to Provider Profiling.
  • A review of the Behavioral Health Rehabilitation Services Provider Profiling Report.

Community Based Mental Health Services Provider Profiling Report Presentation

Recorded January 2017 | 44:07 minutes
Learn about the Community Based Mental Health Services Provider Profiling Report. (More info) (Less info)

This training covers:

  • The purpose of Provider Profiling.
  • A review of improvements made to Provider Profiling.
  • A review of the Community Based Mental Health Services Provider Profiling Report.

Mental Health Inpatient Services Provider Profiling Report Presentation

Recorded January 2017 | 44:07 minutes
Learn about the Mental Health Inpatient Provider Profiling Report. (More info) (Less info)

This training covers:

  • The purpose of Provider Profiling.
  • A review of improvements made to Provider Profiling.
  • A review of the Mental Health Inpatient Provider Profiling Report.

Mental Health Outpatient Services Provider Profiling Report Presentation

Recorded January 2017 | 21:24 minutes
Learn about the Mental Health Outpatient Provider Profiling Report. (More info) (Less info)

This training covers:

  • The purpose of Provider Profiling.
  • A review of improvements made to Provider Profiling.
  • A review of the Mental Health Outpatient Provider Profiling Report.

Mental Health Partial Hospitalization Program and FBMHS Provider Profiling Webinar

Recorded May 2017 | 28:49 minutes
Learn about the Mental Health Partial Hospitalization Program (MH-PHP) and Family-Based Mental Health Services (FBMHS) Provider Profiling Reports and process. (More info) (Less info)

This training covers:

  • The purpose of Provider Profiling.
  • A review of improvements made to Provider Profiling reports.
  • An overview of MH-PHP and FBMHS Provider Profiling reports.
  • Discussion of future plans for Provider Profiling.

Substance Use Services Provider Profiling Report Presentation

Recorded January 2017 | 22:50 minutes
Learn about the Substance Use Services Provider Profiling Report. (More info) (Less info)

This training covers:

  • The purpose of Provider Profiling.
  • A review of improvements made to Provider Profiling.
  • A review of the Substance Use Services Provider Profiling Report.


Treatment record reviews and documentation

BHRS Treatment Plan Technical Assistance

Learn about key elements for BHRS treatment planning. (More info) (Less info)

This training covers:

  • How to write goals and objectives
  • How to document progress
  • How to address discharge planning
  • Crisis/safety planning

Crisis Planning for All Levels of Care

Recorded March 8, 2017 | 27:01 minutes
Learn about Crisis Planning for all levels of care. (More info) (Less info)

This training covers:

  • A general overview of Crisis Plans components as part of a standard Treatment Record Review.
  • A review of Crisis Planning Audit Tool Indicators.
  • A review of each indicator.

Quality Improvement Plans Training Overview

Recorded March 2015 | 59:22 minutes
If you are a PerformCare Provider of BHRS in any of the Cap-5 counties, you will learn about quality improvement plans. This training is only for Capital Area BHRS Providers. (More info) (Less info)

This training covers:

  • The philosophy behind continuous quality improvement plans
  • Explains: Plan, Do, Check, Act, Cycle
  • How to write a BHRS QIP
  • Final slide (#38) answers questions that were raised in the training

Relapse Prevention Planning

Recorded March 8, 2017 | 20:45 minutes
Learn about relapse prevention planning for all levels of care. (More info) (Less info)

This webinar covers:

  • A general overview of relapse prevention plan components and criteria as part of a standard treatment record review.
  • A review of relapse prevention planning audit tool indicators.


Quality improvement trainings

Administrative and Treatment Quality Concerns

Learn about PerformCare expectations related to Administrative and Treatment Quality Concerns. (More info) (Less info)

This training covers:

  • The reason for changes to the performance monitoring (from Provider Performance to Administrative and Treatment Quality Concerns).
  • The Administrative and Treatment Quality concern indicators.
  • How and when Providers will receive Administrative and Treatment Quality Concerns reports.
  • The expectations for follow up, if needed.

Claim Submission Overview - updated September 2016

Recorded September 2016 | 30:33 minutes
Learn a general overview of claims submissions. (More info) (Less info)

This training covers:

  • Timely filing of claims.
  • Required fields on the CMS-1500 form.
  • Required fields on the UB-04 form.
  • Corrected claims submissions.

Note an important change in the PowerPoint presentation regarding corrected claims submissions.

Clinical Practice Guidelines Overview

Recorded February 2015 | 16:07 minutes
Learn about clinical practice guidelines. (More info) (Less info)

This training covers:

  • The purpose of clinical practice guidelines
  • How to use clinical practice guidelines
  • How to find clinical practice guidelines on the PerformCare website
  • The Provider Advisory Committee and the adoption of clinical practice guidelines

Evaluator Quality Monitoring Program: Assessment of Best Practice Evaluations (BPE)

Recorded September 2015 | 59:43 minutes
Learn about the implementation of the October 1, 2015, PerformCare evaluator quality monitoring program which will assess Best Practice Evaluations BPE. (More info) (Less info)

The following will be covered in this webinar:

  • The background to this particular quality monitoring program
  • The evaluator orientation process
  • Introduction of QI-040 and the new quality monitoring process
  • Identify quality improvement expectations associated with the new process
  • Provide item specific training on the Provider performance measurement table

Member Satisfaction Survey Results Webinar

Recorded November 2018 | 23:48 minutes

Learn about PerformCare's annual Member Satisfaction Survey. (More info) (Less info)

This training covers:

  • The purpose of the Member Satisfaction Survey.
  • An overview of the survey design, data collection, and content.
  • A review of the 2018 results.
  • An overview of plans for the 2019 Member Satisfaction Survey.