Care coordination between two or more providers is essential for good member care and continuous treatment. Every year, PerformCare surveys providers to monitor and improve the continuity and coordination of the care our members receive.
Providers are asked to provide PerformCare feedback on:
- How they or other providers are jointly working to coordinate member treatment.
- Whether key member health information is sent.
- How discharge plans are shared among providers.
Good communication with providers is the foundation of meeting our members' needs, especially during transitions. Effective collaboration positively impacts our members' recovery and is the key to keeping them stable and in their communities.