Care Coordination
Care coordination between two or more providers is essential for good member care and continuous treatment. Every year, PerformCare surveys providers to monitor and improve the continuity and coordination of the care our members receive.
Providers are asked to provide PerformCare feedback on:
- How they or other providers are jointly working to coordinate member treatment
- Whether key member health information is shared with other providers
- How discharge plans are shared among providers
- If providers are reaching out to PerformCare when they are aware of barriers in treatment
Good communication with providers is the foundation of meeting our members' needs, especially during transitions. Effective collaboration positively impacts our members' recovery and is the key to keeping them stable and in their communities.
2023 Care Coordination Survey results:
The total number of participants was 99, which is an increase from previous years. There was a fair response to each level of care. Here are the 2023 takeaways:
- The availability of sufficient, accurate, and timely clinical information at time of admission decreased for all levels of care except for mental health inpatient.
- Including natural supports in the date and time of follow-up care could be important. If a member is reliant on a natural support for transportation to the appointment, and the date and time is not acceptable to the natural support, this could be a barrier to follow-up care.
- Two new questions related to tobacco recovery were added to the survey. Some providers indicated that they treat children and assessing or treating tobacco use is not relevant to them. PerformCare acknowledges that typically members are not assessed for tobacco use until age 10; however, best practice supports including members who are younger if there is suspicion of use. Members who have parents who smoke may be at higher risk because of easier access to cigarettes and should be screened.
The 2023 results table (PDF) indicates the percentage of providers who answered the question as "Majority of the time" (80% of the time or more).