How to Get Care
About PerformCare
PerformCare is the behavioral health plan for our HealthChoices members living in Cumberland, Dauphin, Franklin, Fulton, Lancaster, Lebanon, and Perry counties.
About HealthChoices
- It is a program put into place by the Commonwealth of Pennsylvania's Department of Human Services.
- Requires those enrolled in the Medical Assistance program in certain counties to enroll in managed care plans to help them get services.
Getting behavioral health care through PerformCare
- Behavioral health FAQs
Get answers to questions about getting care, who provides services, and how they are provided.. - Choosing a provider
Choose how to get care and who to get it from. - Member contact information
Call the Member Services number for the region where you live.
Behavioral Health Urgent Care and Crisis Walk-in Centers
When experiencing a crisis or urgent behavioral health needs, an emergency department can feel like an overwhelming place to go and may have long wait times. Another option is now available for times when you might want to get help immediately. Staff at our listed locations are trained to provide support for people who need help with things like anxiety, depression, suicidal thoughts, substance use, trauma, and significant changes in mood. They may also be able to help with refilling prescriptions or referrals to community supports or resources.
Behavioral health urgent care centers (also known as crisis walk-in centers) do not require appointments and serve individuals regardless of their ability to pay. Programs offer assessment, counseling, psychiatric consultation, peer support, and referrals to community support and resources. Professional teams include psychiatrists, therapists, and/or social workers, nurses, and peer support specialists.
In the capital region, two facilities offer these services:
Connections Emergency Behavioral Health Crisis Walk-In Center
Located at: 1100 S. Cameron Street, Harrisburg, PA
Hours: open 24 hours a day, seven days/week, 365 days/year
Ages: 14 years of age and older
Connections also provides Mobile Crisis Response Services, a Crisis Stabilization Unit, and an Observation Unit (adults only), Extended Stabilization Services and Specialized Youth Services.
Connections Website
Lancaster General Hospital (LGH) Crisis Walk-In Center
Located at: 526 N Lime St in Lancaster, PA (North Lime Street entrance at LGH)
Hours: Monday – Friday 11 a.m. to 8 p.m. / Saturdays and Sundays 9 a.m. – 2 p.m.
Ages: 6 years of age and older
LGH Crisis Walk-In Center Website
In the Franklin-Fulton region, one new option has opened to provide Members with immediate support:
Keystone Behavioral Health walk-in mental health services:
Located at: 133 W. Catherine Street, Chambersburg, PA 17201 (Suite 102)
Hours: Monday- Friday, 8 a.m. to 5 p.m., the last patient will be seen at 4 p.m.
Ages: 14 years of age and older
Keystone Behavioral Health Walk-In Mental Health Program Website