Covered In-Plan Services
Prior Authorization
Some services require approval from PerformCare before you can use them. This is called prior authorization. You can visit our Prior Authorization page to learn more about this process. You can also call Member Services if you need help understanding this process.
Member Services contact info
Cumberland, Dauphin, Lancaster, Lebanon, and Perry counties: 1-888-722-8646
Franklin and Fulton counties: 1-866-773-7917
Levels of Care
In order to enhance PerformCare’s commitment to the health and well-being of the members we serve, we have compiled the information below in hopes of providing answers about treatment options available to members and families. We hope this information helps members, parents, and caregivers navigate the behavioral health system in counties served by PerformCare.
You can visit Find a Provider and call the provider directly, or you can call Member Services and ask for help finding a provider near you.
Children’s Services
Services for adults age 18 and older
Substance use disorder (SUD) levels of care
Supplemental services
As a rule, services that are not listed in the PerformCare handbook are not paid for by PerformCare. However, it may be possible that PerformCare covers a service not listed. You or your provider should contact Member Services with questions about coverage for a service that is not listed in your handbook.
Non-covered services
All services that are not specifically listed as in-plan services or are not approved supplemental services are not covered under your HealthChoices behavioral health program.
Other services available to you or your family
There may be other services and community supports available for you or your family. They may be provided through the County Mental Health and Drug and Alcohol programs in your area. PerformCare can help you get those services. We can help explore any costs that may apply to you.
The PerformCare staff works with other individuals and agencies to help organize your treatment and support. They include your primary care doctor; the Area Agency on Aging; and the Children, Youth, and Family Social Service Provider.