NaviNet
NaviNet gives members of your team access to information that is complete and accurate — making it easy for your care teams to share, access, and act on important tasks. NaviNet has useful administrative tools that help streamline and enhance processes around prior authorization, approvals, and requests.
Register for NaviNet
NaviNet provides a quick and streamlined registration process using our digital documentation system for automated identity and business verification. When registering for NaviNet, please have the following information ready to be entered into the online registration form:
- Office name
- Address
- Phone number
- TIN
You will also be asked to attach one of the following documents for verification:
- Certificate of Good Standing
- Sole Proprietor SS-4
- IRS 147C Letter
NaviNet resources
- NaviNet Claims Investigation Guide (PDF)
- NaviNet Enrollment User Guide (PDF)
- NaviNet Transaction User Guide (PDF)
- AD 17 107 — NaviNet Electronic Claim Inquiry Enhancement (PDF)
- AD 17 105 — NaviNet Authorization and Claims Reports for Providers (PDF)
Getting started in NaviNet
Just select PerformCare from the list of available health plans to access the following transactions:
- Claims status inquiry
- Claim submissions
- Direct link to pre-authorization requests (Jiva)
- Eligibility and benefits
- Forms and dashboards
- NaviNet Registration Link
Authorization portal guidelines
- Jiva Provider Portal Guidelines (PDF)
- Jiva Provider Portal Participant Guide (PDF)
- NaviNet Authorization FAQ (PDF)
- NaviNet Authorizations Participant Guide (PDF)
- IQ Assessment Instructions for Certified Recovery Specialist Authorizations (PDF)
- IQ Assessment Instructions for Mental Health Targeted Case Management Authorizations (PDF)
- IQ Assessment Instructions for Peer Support Authorizations (PDF)
- IQ Assessment Instructions for Psych Rehab Authorizations (PDF)
- IQ Assessment Instructions for Substance Use Targeted Case Management Authorizations (PDF)
- NaviNet Submission of Psychological/Neuropsychological Testing Results Guide (PDF)
- NaviNet Discharge Guide (PDF)
If NaviNet is unavailable
If the NaviNet system is down and you are attempting to submit an authorization for ACT/CTT, CRS, Mobile Psych Nursing, Mobile MH/ID, Music Therapy, Outpatient (Adjunct and OON), Partial, Peer Support, Psych Rehab/Clubhouse, Psychological/Neuro-Psychological Testing, Targeted Case Management or SU IOP, please access forms to fax here.
If the Jiva system is down and you are attempting to submit an authorization for IBHS, FBMHS, PSB, CRR, or RTF, please access forms to fax here.
NaviNet security officers
If you have staff who are not using NaviNet and would benefit from having access to PerformCare on this platform, follow these instructions to add new users to NaviNet.
About NaviNet
NaviNet is a robust health care communications network that incorporates administrative, clinical, and financial applications into one simplified and unified office workflow. Using NaviNet helps your office spend less time on paperwork and more time focusing on more important things, such as the care you provide to your patients.