Important News for You

Important information about keeping your health care benefits!

Members must renew Medical Assistance eligibility at the renewal date.

You are required to renew your Medical Assistance eligibility at your renewal date. Your action is needed.

  • See what to expect from communications from DHS.
  • Make sure your contact information is up to date.
  • Determine your renewal date.
  • Check your mail.
  • Complete and return your renewal packet on time.

When help is needed:

Dial 911 for emergencies: medical, fire, crime, abduction, domestic violence, impaired driving, suspitious activities

Support and Referral Helpline: 1-855-284-2492

Crisis text line: Text HOME to 741741

Help is three numbers away

911

  • For Emergencies

988

  • Thoughts of suicide
  • Mental health crisis
  • Substance use crisis
  • Emotional distress
  • For more information, refer to 988 (PDF)

211

  • Food
  • Housing
  • Utility assistance
  • Health care services
  • Transportation
  • Legal services
  • Homelessness
  • Counseling and support groups

Resources for members

For resources that may help you or your family, please check out our Member Resources page.

Our Member Services staff is here to serve you and to answer your questions 24 hours a day, seven days a week. Call anytime at the phone number for your county listed below.

Cumberland, Dauphin, Lancaster, Lebanon, and Perry counties

  • Member Services: 1-888-722-8646
  • Member Services TTY: 1-800-654-5984 or PA Relay 711

Franklin and Fulton counties

  • Member Services (Franklin-Fulton): 1-866-773-7917
  • Member Services TTY: 1-800-654-5984 or PA Relay 711

Providers

Coronavirus Disease (COVID-19)

Refer to the following resources for the most up-to-date information on COVID-19:

Members