Our Commitment to Diversity, Equity, and Inclusion (DEI)

The core of PerformCare's mission is to ensure behavioral health care is available to all members, while supporting the unique needs of each individual member. PerformCare is committed to finding ways to break down any barriers to behavioral health care access and ensure discrimination does not occur, in any form. PerformCare will address any discrimination based on the grounds of sex, skin color, physical disabilities, or language needs, or among members who identify as LGBTQIA+. PerformCare has identified the steps below to accomplish our goal:

  • Annually review race/ethnicity and language data of PerformCare membership.
  • Annually review and update policies and processes, to ensure access and availability of language services.
  • Annually ensure the network practitioners meet the cultural and language needs of the membership.
  • Review findings of members in various levels of care to determine if there are differences in treatment access based on race, ethnicity, and/or language needs.
  • Prioritize opportunities to reduce health care gaps.
  • Obtain member feedback on any barriers to treatment they experienced.
  • Recruit and organize a workgroup that includes community experts to work on reducing differences in treatment access.
  • Require annual training of PerformCare staff on cultural diversity and awareness, to address and reduce bias.

Key terms

All terms and definitions come from the Substance Abuse and Mental Health Services Administration (SAMHSA).

Definitions

Diversity is the practice or quality of creating a community comprising people of different ages, cultural backgrounds, geographies, physical abilities and disabilities, religions, sexes, gender identities, sexual orientations, etc.

Equality means resources are provided so that all individuals have equal access (each person receives exactly the same resources in exactly the same amount).

Equity means that resources are distributed based on the tailored needs of a specific audience. Equity recognizes that some communities will need more — or different — access compared to other communities.

*Equity and equality do not have the same meaning. Equality is based on giving everyone exactly the same resources, while equity involves distributing resources based on the tailored needs of a specific population.

Inclusion is the act or practice of behaviors and social norms that ensure people feel welcome. In the workplace, inclusion is the achievement of a work environment in which all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success.

Bias is an inclination or preference that interferes with impartial judgment.

Ethnicity is a set of cultural and linguistic traits that individuals belonging to a particular social group share. 

Race is a set of traits that define an individual or group of individuals as belonging to a particular social category. Like gender, race is a “social construct,” meaning that how racial groups are defined and how people are assigned to them varies dramatically across countries, cultures, and historical time. 

Several of the definitions in this section come from the Sexual Orientation, Gender Identity & Expression Glossary of Terms by the SAMHSA Center of Excellence on LGBTQ+ Behavioral Health Equity.

Cisgender refers to a person whose assigned sex at birth aligns with their gender identity.

Gay refers to a person who is attracted to people of the same sex. It often refers to men who are attracted to other men.

Gender is a set of socially constructed characteristics, such as norms and behaviors, typically associated with being masculine, feminine, androgynous, or other.

Gender bias is behavior that shows favoritism toward one gender over another. Most often, gender bias is the act of favoring men and/or boys over women and/or girls.

Gender expression is the physical manifestation of gender identity through clothing, hairstyle, voice, body shape, etc. 

Gender identity is one’s internal sense of being a man, a woman, neither of these, both, or another gender(s). Gender is a social — not biological — construct.

Heteronormativity is the assumption that heterosexuality is natural, ideal, or superior to other sexual preferences.

Lesbian refers to a woman who is attracted to other women.

LGBTQ+ is used as an umbrella term to identify lesbian, gay, bisexual, transgender, and queer or questioning individuals as a group. Typically, this abbreviation describes a person’s sexual orientation or gender identity, underscoring the diversity of sexuality- and gender identity-based cultures. LGBTQ+ can also refer to individuals who are non-heterosexual or non-cisgender, instead of exclusively to people who are lesbian, gay, bisexual, or transgender.

LGBTQIA is an abbreviation that stands for lesbian, gay, bisexual, transgender, queer or questioning, intersex, and asexual and/or ally.

Misgendering is referring to or using language to describe a transgender person that doesn’t align with their affirmed gender — for example, calling a transgender woman "he" or "him."

Non-binary refers to a person whose gender is neither only male nor only female.

Pronouns are the words that stand in for other words. Because many personal pronouns have gender (e.g., she, her), people generally like others to use pronouns that match their gender. In addition to “she/her,” personal pronouns include “he/him” and gender-neutral pronouns, such as “ze/hir” or “they/them.” Some people use specific pronouns, any pronouns, or none at all.

Queer embraces a range of genders and sexualities who may not identify with a specific LGBT+ label. It acknowledges the fluidity of gender and sexuality, including people who are not exclusively straight and/or non-binary people. Previously used as a slur, this term is now used by choice and with pride by parts of the LGBTQ+ community.

Sex assigned at birth is the biological category (female, male, or intersex) given at birth based on biological characteristics (i.e., physical anatomy and hormones).

Sexual orientation is a person’s physical, romantic, emotional, and/or other forms of attraction to others. 

Transgender refers to individuals whose gender identity differs from the gender they were thought to be when they were born. Use the name and personal pronouns transgender people use for themselves. If you aren't sure which pronouns to use, ask politely.

Two-spirit is used by some Native Americans to refer to Native Americans who have both a male and a female spirit, or qualities of both genders. While the term was coined in 1990, it is an umbrella term to encompass various terms used for generations in some Native American tribes to identify people who embodied two or more, or alternate, genders. Not all Native Americans or Native American tribes use or recognize the term.

Disability, as defined by the Americans with Disabilities Act, is a physical or mental impairment that substantially limits one or more major life activities, which the law defines as including seeing, hearing, eating, sleeping, walking, standing, sitting, interacting with others, and working, among other activities. Many individuals with disabilities prefer to be called individuals with disabilities or people with disabilities, but some do also refer to themselves as “disabled.” Some people also prefer the term “differing abilities” to highlight the fact that all individuals have different abilities (vs. some having abilities and others not having those abilities). 

Resources

PerformCare knows culture plays an important role in behavioral health treatment. People's views, beliefs, and values can impact how they see and talk about mental illness. In some cultures, the shame of having a mental illness stops the person from taking medicines or even seeking treatment.

At PerformCare, we respect your beliefs and are here to provide you with websites that offer mental health resources.

National organizations

Local resources