Access and Availability of Care – COVID-19

How members can use telehealth during the COVID-19 emergency

PerformCare continues to monitor the latest information regarding COVID-19. We want to help ensure that our members have access to care for any of their behavioral health care needs.

We have been working hard with our providers to ensure that you continue to receive all of your services. Some providers may be changing the way they see members for a period of time while we are dealing with the COVID-19 situation. These changes may include using telehealth. That means things like:

  • Telephonic consultations (help or counseling over the phone).
  • Secure web-portal consultations (using a smartphone or computer).

To help our members, PerformCare will cover telehealth visits for our members in accordance with state and federal policy. We are working hard to make sure our providers use all methods available to provide you with services during this crisis.

Please continue to check PerformCare's COVID-19 page for helpful updates. We will update information as we receive it.

We encourage you to keep in touch with your provider as they work to continue providing services while following guidelines for social distancing. The use of telehealth resources is one way that they can be flexible as they continue to meet your needs during this crisis. We also provide telehealth tips to help ensure that your virtual visits are successful. 

Members can continue to call our 24/7 Member Services lines. Call us at the numbers listed below for your county.

Cumberland-Perry, Dauphin, Lancaster, and Lebanon counties

  • Member Services: 1-888-722-8646
  • Member Services TTY: 1-800-654-5984 or PA Relay 711 

Franklin-Fulton counties

  • Member Services: 1-866-773-7917
  • Member Services TTY: 1-800-654-5984 or PA Relay 711