Electronic Billing Services

PerformCare contracts with Change Healthcare to offer state-of-the-art electronic data interchange (EDI) and other electronic billing services. EDI can boost claims submission efficiency and timeliness of reimbursement to enhance your revenue cycle.

Electronic funds transfer (EFT)

EFT simplifies reimbursement by replacing paper checks with direct deposits. Change Healthcare offers EFT for PerformCare. You must enroll with Change Healthcare to receive EFT for PerformCare.

Enroll in EFT with Change Healthcare.

  • Get access to payments more quickly.
  • Help minimize risk.
  • Reduce administrative overhead

Electronic data interchange (EDI)

PerformCare claims can be submitted electronically by enrolling through Change Healthcare, calling them at 1-877-363-3666, or via another clearinghouse. 

PerformCare does not require you to enroll with Change Healthcare to submit electronic claims. If you already use another EDI vendor, inform your vendor of PerformCare's payer ID 65391.

Direct submission

Practices can submit claims directly to Change Healthcare through WebConnect. There are two methods for submitting claims: manually and by importing batches. There is no cost to manually enter claims using WebConnect, but claims must be entered one at a time, which may not be feasible for practices with high claim volume.

Practices that choose to import batches of claims via WebConnect should be aware there is a one-time setup fee of $300 for this service. Providers should call 1-877-363-3666 and follow the appropriate prompts, or enroll for direct submission with Change Healthcare. You can get information on various electronic solutions, requirements for connectivity, and setup instructions.

Electronic remittance advice (ERA) or 835 transmissions

Many systems use the 835 file to generate ERA reports and auto-post payments.

If you have a practice management or hospital information system vendor, it is responsible for facilitating transmissions with Change Healthcare.

If applicable, please check with your software vendor to confirm that you can process ERA or 835 files. Your vendor can provide instructions on how to receive ERAs from PerformCare.

If your vendor does not have the ability to process ERA transmissions, please call Change Healthcare's customer service at 1-877-363-3666 and follow the appropriate prompts to speak to a Change Healthcare customer service representative about alternative ERA options.