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Senior Staff

James A. Laughman, M.S.W., L.S.W. President, Intellectual and Developmental Disabilities Solutions, AmeriHealth Caritas; President, PerformCare

James A. Laughman, M.S.W., L.S.W.
President, Intellectual and Developmental Disabilities Solutions, AmeriHealth Caritas; President, PerformCare

James A. Laughman, M.S.W., L.S.W., is President of Intellectual and Developmental Disabilities Solutions for AmeriHealth Caritas. Additionally, he is President of PerformCare, the organization’s full-service behavioral health managed care organization. Prior to his current appointment, he served as Executive Director of PerformCare in Pennsylvania. As President of Intellectual and Developmental Disabilities Solutions, Mr. Laughman leads the team that coordinates care and social services for members with intellectual and developmental disabilities.

Mr. Laughman joined AmeriHealth Caritas in 2014. He has devoted the majority of his career to improving the quality of life for people with behavioral, intellectual, or developmental challenges. His experience includes serving as Administrator of Behavioral Health and Developmental Service in Lancaster County, Pennsylvania, for nearly 10 years.

Other notable achievements include his leadership with the Lancaster County Public Health Partnership and his state appointment as Trustee on the Board for Norristown State Hospital. He has also dedicated many years of service to breaking the cycle of homelessness. As Lead Administrator for the Coalition to End Homelessness in Lancaster County, Mr. Laughman oversaw the successful application for $2.2 million in U.S. Department of Housing and Urban Development (HUD) funding, and the implementation of that award to provide permanent housing for families most in need.

Through Mr. Laughman’s leadership as County Human Services Administrator, Lancaster County implemented an efficiency program featuring innovative software for human services programs administration that reduced service duplications and increased access to information that helped the county save more than $600,000 and improve response time.

Mr. Laughman continues to work to lower costs and improve care. He encourages state and federal lawmakers to fund efforts to help revitalize neighborhoods and improve social determinants that impact health and wellness, such as housing, neighborhood safety, and health care. He is also a passionate advocate in helping to combat the opioid epidemic.

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Mimi Agnew

Lisa A. Hanzel, M.B.A.
Executive Director, PerformCare in Pennsylvania

Lisa Hanzel is Executive Director for PerformCare in Pennsylvania, a national full-service behavioral health managed care organization.

Mrs. Hanzel is responsible for the strategic direction, growth, and leadership of PerformCare in Pennsylvania and directs quality assurance activities. A national behavioral health managed care organization, PerformCare currently operates programs in five states offering specialized behavioral health and human services programs in both the public and private sectors. PerformCare is a full-service managed behavioral health care organization ensuring access to treatment for more than 1 million members in Medicaid, Medicare, and commercial plans. PerformCare supports evidence-based approaches to treatment and intervention to achieve clinical outcomes.

With more than 30 years' experience in health care, Mrs. Hanzel gained extensive expertise working with commercial health insurance and the Medicare program in past roles with Highmark/Pennsylvania Blue Shield. Prior to joining AmeriHealth Caritas, Mrs. Hanzel held several leadership positions with Highmark. She served as Compliance Auditor and was promoted to Senior Compliance and Integrity Analyst within the Integrity Office of Highmark/Pennsylvania Blue Shield. Most recently, she was the Compliance Director for PerformCare in Pennsylvania accountable for compliance with county, federal, and state Medicaid and Medicare regulatory requirements.

Mrs. Hanzel earned a Master of Business Administration from Mount Saint Mary's College and is a certified compliance and ethics professional (CCEP).

She served as a key volunteer for over 10 years at the Highmark Caring Place, a center for children, adolescents, and their families committed to helping grieving children get the support they need. Mrs. Hanzel has also volunteered for various United Way events during her career.

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Scott D. Daubert, Ph.D., Vice President of Operations

Scott D. Daubert, Ph.D.
Vice President of Operations

Scott D. Daubert, Ph.D., is Vice President of Operations for PerformCare. A national, full-service behavioral health managed care company, PerformCare is currently ensuring access to treatment and achieving clinical outcomes through service excellence for more than 1 million individuals in Medicaid, Medicare, and commercial plans. Dr. Daubert is primarily responsible for managing provider operations departments, including Contracting, Provider Maintenance, and Provider Relations, and supporting information technology managed care solutions.

Dr. Daubert, who earned his Ph.D. in counseling psychology from Lehigh University, has served with PerformCare since 2003. He ensures coordination of various functions and departments across the organization to provide an integrated approach to behavioral health managed care. In addition, Dr. Daubert is accountable for compliance with federal and state Medicaid and Medicare regulatory requirements, and has successfully led operational implementations of multiple Medicaid, Medicare, and State Children's Health Insurance Program (SCHIP) programs.

With more than 30 years of professional experience in behavioral health care, Dr. Daubert began his career as a hospital psychologist and clinical program director. Prior to joining PerformCare, he held various leadership positions in Pennsylvania-based hospitals and managed care organizations. His current projects include Information Solutions/information technology system updates, and improving care delivery and coordination using medical, pharmaceutical, and behavioral health data and integrated case management processes.

PerformCare is a subsidiary of the AmeriHealth Caritas Family of Companies. AmeriHealth Caritas is among the largest organizations of Medicaid managed care plans and related businesses in the United States, touching the lives of more than 5 million individuals covered by Medicaid, Medicare, CHIP, and other insurance.

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Mimi Agnew

Mimi Agnew
Director of Information Technology

Mimi has more than 15 years in information technology (IT) and management of information system implementations. She has spent more than nine years working directly in behavioral health, with an emphasis on Health Insurance Portability and Accountability Act of 1996 (HIPAA) compliance. Her areas of expertise include electronic data interchange (EDI), analysis and implementation of systems as relates to business operations, claims processing, applications, and database operations.

She provides oversight to computer network and hardware infrastructure and security and maintains system uptime of greater than 98 percent for 24 x 7 x 365 operations. In her role, she is responsible for IT budget management and capital expenditures, database administration, application development, data transformation and warehousing, business systems analysis and application support, desktop management and support, LAN\WAN, and telephony.

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Tony L. Byler, M.D.

Tony L. Byler, M.D.
Medical Director

Tony L. Byler is a Medical Director for PerformCare, a full-service managed behavioral health care organization that supports members and providers. For more than two decades, PerformCare has offered care management strategies and partners with the provider network to meet the needs of Pennsylvania adults, children, and families through specialized behavioral health and human services programs. Dr. Byler participates in the development and implementation of utilization management functions and quality improvement functions of PerformCare.

Dr. Byler is a board-certified psychiatrist who began serving with PerformCare in 2019. Before joining PerformCare, he had served as the Medical Director of outpatient and inpatient programs and a multispecialty physician corporation. Dr. Byler has also served as a psychiatrist for the mental health/intellectual disabilites (MH/ID) population at Merakey and as a staff psychiatrist for Wellspan Philhaven Behavioral Healthcare. He addressed the unique behavioral health care needs of the Amish and Mennonite population, and wrote a book that adapted mental health topics to their culture.

Dr. Byler earned a Doctor of Medicine from the University of Pittsburgh School of Medicine, where he graduated with honors and was inducted into Alpha Omega Alpha, a medical honor society. Following his residency in general psychiatry, he developed a special interest in teaching and mentoring and has served as clinical faculty for a number of medical schools. He has lectured for two family practice residencies, two medical schools, and primary care providers, and at various public meetings. He has also been a full-time faculty member at the Penn State University College of Medicine.

Dr. Byler’s international medical experience includes lecturing to medical students, residents, and other health care workers in Zambia as well as medical students in Burkina Faso. He served as a team leader for the Medical Education International branch of the Christian Medical and Dental Association and co-coordinated a medical conference in Managua, Nicaragua, for MDs and EMTs. He also helped establish ongoing collaboration with U.S. teams to deliver recurrent medical services in Nicaragua. 

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