At PerformCare, community and family involvement is important to us. This kind of involvement makes it possible for us to provide the quality services that families need. There are several committees that work to improve the way PerformCare operates.

Complaint and Grievance Review

Second-level complaints and all internal grievances are reviewed by a panel of people who discuss and decide the outcome of the complaint or grievance as well as offer any recommendations for improvements. PerformCare members are encouraged and invited to participate as a consumer representative to offer insight and input. For more information, download a copy of the consumer representative flyer (PDF) or contact the C&G department for more details. You may also view the flyer in Spanish (PDF).

Quality Improvement/Utilization Management Committee (QI/UM)

Committee members address quality issues within PerformCare. This group oversees the Quality Improvement Work Plan and is involved in the development, implementation, and evaluation of the Quality Improvement Program.

Special Work Groups

These groups are called on to do a particular task. Tasks vary, and the groups meet as needed.

Stakeholder Steering Committee (SSC)

This group — a vital voice between the community and PerformCare — provides feedback to PerformCare regarding HealthChoices and how this program and PerformCare are doing.

The SSC seeks to help PerformCare improve services to members. It also provides information to the community about HealthChoices and PerformCare. The SSC meets at least quarterly, and sometimes more frequently for special meetings.

If you have questions, please call the Member Services contact number for your region, or write to us at:

Attention: Manager of Consumer and Family Affairs
8040 Carlson Road
Harrisburg, PA 17112