NaviNet
NaviNet gives members of your team access to information that is complete and accurate — making it easy for your care teams to share, access, and act on important tasks. NaviNet has useful administrative tools that help streamline and enhance processes around prior authorization, approvals, and requests.
NaviNet resources
- NaviNet Claims Investigation Guide PDF
- NaviNet Enrollment User Guide PDF
- NaviNet Transaction User Guide PDF
- AD 17 107 — NaviNet Electronic Claim Inquiry Enhancement PDF
- AD 17 105 — NaviNet Authorization and Claims Reports for Providers PDF
Authorization portal guidelines
- Jiva Provider Portal Guidelines PDF
- Jiva Provider Portal Participant Guide PDF
- NaviNet Authorization FAQ PDF
- NaviNet Authorizations Participant Guide PDF
- IQ Assessment Instructions for Certified Recovery Specialist Authorizations PDF
- IQ Assessment Instructions for Mental Health Targeted Case Management Authorizations PDF
- IQ Assessment Instructions for Peer Support Authorizations PDF
- IQ Assessment Instructions for Psych Rehab Authorizations PDF
- IQ Assessment Instructions for Substance Use Targeted Case Management Authorizations PDF
- NaviNet Submission of Psychological/Neuropsychological Testing Results Guide PDF
- NaviNet Discharge Guide PDF
Getting started in NaviNet
Just select PerformCare from the list of available health plans to access the following transactions:
- Claims status inquiry
- Claim submissions
- Direct link to pre-authorization requests (Jiva)
- Eligibility and benefits
- Forms and dashboards
- NaviNet Registration Link
If NaviNet is unavailable
If the NaviNet system is down and you are attempting to submit an authorization for ACT/CTT, CRS, Mobile Psych Nursing, Mobile MH/ID, Music Therapy, Outpatient (Adjunct and OON), Partial, Peer Support, Psych Rehab/Clubhouse, Psychological/Neuro-Psychological Testing, Targeted Case Management or SU IOP, please access forms to fax here.
If the Jiva system is down and you are attempting to submit an authorization for IBHS, FBMHS, PSB, CRR, or RTF, please access forms to fax here.
NaviNet security officers
If you have staff who are not using NaviNet and would benefit from having access to PerformCare on this platform, follow these instructions to add new users to NaviNet.
About NaviNet
NaviNet is a robust health care communications network that incorporates administrative, clinical, and financial applications into one simplified and unified office workflow. Using NaviNet helps your office spend less time on paperwork and more time focusing on more important things, such as the care you provide to your patients.