PerformCare Presentations

PerformCare offers the following presentations to all of our network providers. These presentations are intended to illustrate a variety of behavioral health topics and to simplify and explain PerformCare's processes and requirements.

Training topics:

New! Claims Training with Change HealthCare

July 13, 2022, and July 18, 2022

Documents and training:

Administrative Compliance Concerns (ACC)

February 2023

This presentation covers:
• ACC overview and indicators
• ACC examples and goals
• The process for follow-up with providers 

Documents:

ASAM Alignment Training

March 15, 2021

Documents and training:

Jiva 6.3 Upgrade Training

June 4, 2021

Language Resources for PerformCare Members

January 28, 2022

Documents and training:

Member Satisfaction Survey Results

January 2023

This training covers:

  • The purpose of PerformCare's Member Satisfaction Survey.
  • An overview of the survey design, data collection, and content.
  • A review of survey results.
  • Plans for the next Member Satisfaction Survey.

Documents

Reporting SDOH Z Codes

June 11, 2021

Withdrawal Management Notification Process Review

October 2021

General compliance overview

This training covers:

  • Defining fraud, waste, and abuse (FWA).
  • An overview of Pennsylvania and federal compliance laws.
  • Your role as a provider in identifying and reporting fraud and abuse.
  • Examples of Medicaid fraud and abuse.
  • The role of the Special Investigations Unit (SIU).
  • Preventing, detecting, and reporting fraud and abuse.
  • Elements of an effective compliance program.
  • Health Insurance Portability and Accountability Act (HIPAA) and other privacy laws.

Documents

Medical record documentation

This training covers:

  • Provider documentation overview. 
  • Medical records.
  • Requirements. 
  • Common issues. 
  • Treatment plans and progress notes.
  • Encounter forms.
  • Resources.

Documents

Intensive Behavioral Health Services

IBHS overview training

April 9, 2021

IBHS prescriber training

October 9, 2020

Documents and training:

Important links:

  • OMHSAS has a page dedicated to the IBHS transition. It includes answers to frequently asked questions from providers, as well as documentation from each of the trainings completed for providers. Learn more on the OMHSAS website
  • DHS has a webpage dedicated to COVID-19 that includes communications for providers. One document discussed at the meeting temporarily suspends some timeline requirements for providers and can be found on the DHS website.
  • All forms for IBHS specific to PerformCare can be found on our IBHS forms page.

Provider profiling

Provider profiling training

February 2019

This training covers:

  • The purpose of provider profiling.
  • Improvements made to provider profiling.
  • Provider profiling reports to be distributed.
  • The distribution review of provider profiling reports.
  • Plans for provider profiling.

Documents

Community-based mental health services (CBMHS)

February 2019

Documents

Family-based mental health services (FBMHS)

February 2019

Documents

Mental health inpatient services (MHIP)

February 2019

Documents

Mental health outpatient services (MHOP)

February 2019

Documents

Mental health partial hospitalization program (MH-PHP)

February 2019

Documents

Residential Treatment Facility (RTF)

February 2022

This training covers:

  • The purpose of provider profiling.
  • A review of the current provider profiling reports.
  • An overview of the Residential Treatment Facility (RTF) Report.

Documents

Substance use (SU) services (inpatient/residential)

February 2019

Documents

Substance use outpatient and partial hospitalization services

February 2019

This training covers:

  • The purpose of provider profiling.
  • A review of the improvements made to provider profiling reports.
  • An overview of the SU outpatient and partial hospitalization services provider profiling report.

Documents

Treatment record reviews (TRR)

BHRS treatment plan

This training covers:

  • How to write goals and objectives
  • How to document progress
  • How to address discharge planning
  • Crisis/safety planning

Documents

Crisis planning for all levels of care

March 8, 2017 | 27:01 minutes

This training covers:

  • A general overview of crisis plans components as part of a standard TRR.
  • A review of crisis planning audit tool indicators.
  • A review of each indicator.

Documents

Relapse prevention planning

March 8, 2017 | 20:45 minutes

This training covers:

  • A general overview of relapse prevention plan components and criteria as part of a standard TRR.
  • A review of relapse prevention planning audit tool indicators.

Documents