2022 Care Coordination Survey Results

Coordination of behavioral health care goal

The total number of participants was 74, which is a decrease from the previous year. There were a number of responses for each level of care, although higher participation would provide more reliable findings. Here are the 2022 takeaways:

  • In general, there was a clear decrease in ratings with some indicators in comparison to the previous year. There was a decrease in participation, which may have influenced the findings.
  • Comments concerning COVID-19 indicate that it is still influencing follow-up and access to treatment in a timely manner. This contributed to the decrease in the discharge planning indicator.
  • The availability of sufficient, accurate, and timely clinical information at time of admission decreased for all levels of care.
  • Despite amending the language of what counts as a treatment team meeting, further changes may be needed to ensure accurate responses. 
  • RTF providers indicated that they are not always provided accurate information and there are discrepancies between the discharge medication and the medication sent. 
  • IBHS providers reported that they are not sent accurate information or a valid prescription. 
  • There was a decrease in the number of participants who reported that they notified PerformCare of barriers to treatment in the IBHS level of care. There may be a need to add “not applicable” to ensure this indicator is not misinterpreted. 

The 2022 results table (PDF) indicates the percentage of providers who scored the question as either 100% – 91% of the time or 90% – 81% of the time.

If you have any questions about these standards or surveys, please contact Bonnie Clark at: bclark@performcare.org.

± Acronyms:

FBMHS = Family-based mental health services
IBHS= Intensive behavioral health services
IOP = Intensive outpatient program
MH/SU IP = Mental health/substance use inpatient
MH/SU OP = Mental health/substance use outpatient
PHP = Partial hospitalization program
RTF = Residential treatment facility
TCM = Targeted case management

Providers